Survey

TBU wants your views on the effects of the IT meltdown. You can respond using your phone anonymously or in way that tells us your membership number, where you want us to contact you. Individual survey responses will be held completely confidentially.

Where are you based?

Are you

If you selected other, please specify

How many hours paid overtime have you worked on average per week since the migration weekend?

How many hours unpaid overtime have you worked on average per week since the migration weekend?

Has this level of overtime working caused you any significant family care problems?

Members are under constant pressure to deal with the consequences of the IT meltdown with no support from the Bank. Which of the following words describe how you feel at the end of a typical working day (Tick as many boxes as you want)?

The Chairman of TSB has said: “TSB is at, or functioning, close to normal for the majority of TSB customers.” Given your experiences of what’s really happening, would you agree with that statement?

TSB say Mr. Pester has the support of staff. Do you agree with that statement?

Which bits of the IT platform are still not working?

Given that the IT meltdown is ongoing and there seems to be no end in sight, should TBU should ballot its members on some form of industrial action?

Thank you for your assistance.